Frequently Asked Questions (FAQ)

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Frequently asked questions

What happens with the invoicing of my order?

The billing of your order will depend on when it was placed;

If you have placed your order before June 25th, and the delivery date is before July 15th, it will be invoiced to SUNFER ESTRUCTURAS S.L.U.

If you have placed your order before June 25, and delivery date after July 15 will be billed on behalf of ENSTALL SOLUTIONS S.L.U., we will process your order with the data of ENSTALL SOLUTIONS S.L.U. and we will provide you in case you have to update it in your system.

If you have placed your order after June 25th, regardless of the delivery date, the invoicing will be made out to ENSTALL SOLUTIONS S.L.U.

How will this change affect the delivery of my orders?

Once the change of company has taken place, on 1st July, the order dispatch process will return to normal, in the meantime, we will try to minimise the effect that this change may have on shipments, such as delays in delivery times.

Our team will be at your disposal to keep you informed about the delivery status of your order.

What happens if I have to return an order invoiced with SUNFER after the change of company?

Whether it is a full or partial refund, you will receive a credit note (corrective invoice) from the company that invoiced you for the delivery.

Will the commercial conditions applied by SUNFER ESTRUCTURAS S.L.U. change?

These conditions will not be modified, and ENSTALL SOLUTIONS S.L.U. will inherit all the same commercial conditions that SUNFER ESTRUCTURAS S.L.U. had agreed with its customers.